Delivery and Returns
At a Glance
- Free standard shipping, in the US and internationally
- Ships the same day when you order by 11 AM ET, Monday–Friday
- Returns & exchanges: 14 days (US) · 30 days (international)
- Free prepaid return labels for US orders
- Refunds are issued within 1–5 business days of your return arriving
Jump to: Shipping · International Orders · Returns & Exchanges · How to Return · Damaged Items · Gift Cards · EU/EFTA Rights · Contact
Shipping
When will my order ship?
- Orders placed by 11 AM ET, Monday–Friday, ship the same business day.
- Orders placed after 11 AM ET, or on weekends and US holidays, ship the next business day.
How long will delivery take?
Delivery times are counted in business days (Monday–Friday, excluding holidays) from the day your order ships.
| Destination | Shipping Method | Cost | Estimated Delivery |
|---|---|---|---|
| United States | Standard | FREE | 1–5 business days |
| United States | Express | $10 | 1–3 business days |
| International | Standard | FREE | 5–10 business days |
| International | Express | $25 | 3–5 business days |
Example: a US Standard order placed Monday at 10 AM ET ships Monday and arrives by the following Monday at the latest.
Tracking & carriers
All orders ship from the United States via FedEx, DHL, or UPS tracked delivery. The carrier is selected based on your location to ensure the fastest and most reliable service. Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your shipment in real time.
International Orders
Duties & taxes
Orders shipped outside the US may be subject to import duties, taxes, and customs processing fees. These are set by your country's regulations and are the responsibility of the customer. They must be paid for your order to clear customs and be released for delivery.
- You will be contacted directly with instructions on how to complete the payment.
- In some cases, additional documentation, such as passport information, may be requested.
- Delays in completing the payment may delay delivery, which is beyond Scarlett Gasque's control.
We cannot provide specific cost or timing estimates, as these vary by country. For details, please contact your local postal service or customs authority.
International returns
International customers are responsible for arranging and paying for return shipping. We recommend a tracked and insured service. See Returns & Exchanges below.
Returns & Exchanges
We sincerely hope you adore your Scarlett Gasque pieces. Should something not feel quite perfect, we are pleased to offer a thoughtful returns and exchanges experience.
| United States | International | |
|---|---|---|
| Return window | 14 days from delivery | 30 days from delivery |
| Return shipping | FREE prepaid label from our Returns Portal | Customer arranges and pays |
| Refund timing | 1–5 business days after your return arrives | 1–5 business days after your return arrives |
Refunds are issued to your original form of payment. EU/EFTA customers have additional rights; see below.
What can be returned
- Items in pristine, unworn condition
- With all original tags attached
- Thongs and briefs tried on over existing underwear, with hygiene seals fully intact
- Sent back within your return window
- Items from the same order (original packaging is not required)
What can't be returned
- Items that are worn, missing tags, or have a removed hygiene seal. These will be respectfully returned to the sender.
- Purchases made through third-party retailers
- Unauthorized returns
Exchanges are subject to product availability at the time your return is received.
How to Return or Exchange
- Start your return in our Returns Portal and follow the guided steps. US customers can print a free prepaid label there.
- Pack your items with all tags attached (and hygiene seals intact for thongs and briefs).
- Ship your return to the address below. International customers: please use a tracked and insured service.
Return address:
Scarlett Gasque
700 Penhorn Ave, Suite #3
Secaucus, New Jersey 07094
Damaged or Imperfect Items
If your item arrives damaged or imperfect, please email us at info@scarlettgasque.com and our team will personally assist you.
Gift Cards
- Gift cards do not expire and can be used for any product on the Scarlett Gasque website.
- Gift cards cannot be refunded as cash.
- If you return items purchased with a gift card, the refund will be issued as gift card credit, which can be used for future purchases.
- Items purchased with a gift card can be exchanged for an alternative size.
EU/EFTA Customers: Right of Withdrawal
If you are located in the European Union (EU) or European Free Trade Association (EFTA), you have the legal right to withdraw from your purchase within 30 days of receiving your order, without providing a reason. (EU Consumer Rights Directive)
- To exercise this right, contact us at info@scarlettgasque.com within 30 days of receiving your order and clearly state your intention to return your purchase.
- Once you have notified us, items must be returned within 30 days.
- Refunds will be issued to your original method of payment within 1–5 business days of receiving the returned items or proof of shipment, whichever occurs first.
Please note:
- Returned items must be unworn, unused, and in their original condition with all tags attached.
- Customers are responsible for return shipping costs unless otherwise required by local law.
- Original shipping fees are refundable; however, any premium shipping charges selected at checkout are non-refundable.
- For hygiene reasons, certain items may not be eligible for return if the hygiene seal has been removed or the item has been worn.
Still Have Questions?
We're happy to help. Email us at info@scarlettgasque.com.