Delivery and Returns
Shipping
We strive to ensure prompt delivery of your orders:
- US Orders: Delivered within 2-5 business days.
- International Orders: Delivered within 3-7 business days, subject to local customs and duties charges and processes. Please note the customer is responsible for all shipping and return fees.
- Cut off time for an order to be shipped the same business day is 11 AM EST.
Once your order has been dispatched, you will receive an email confirmation containing tracking details. This allows you to monitor your order's journey in real time.
All orders are shipped from the US with either Fedex, DHL, or UPS tracked delivery service, with the carrier provider selected based on your location to ensure the fastest and most reliable service.
Return Policy
We hope you love your Scarlett Gasque pieces! If they aren’t perfect for you, we offer a 14 day refund or exchange policy on all items. A $20 restocking fee applies and is deducted from your refund as of November 1, 2025.
Please note that exchanges can only be processed if the requested style and size are in stock when we receive your return.
To qualify for a return or exchange, please ensure all item(s) are in their original, unworn condition with all tags attached:
- Thongs and briefs must be tried on over existing underwear and returned with hygiene labels intact.
- Items cannot be returned if they have been worn, damaged, or do not meet the specified criteria.
- Items do not need to be returned in their original packaging.
- Items must be returned within 14 days of receiving your order.
- International returns must include a fully completed returns form to aid processing.
- Returns must be from the same order—items from multiple orders will not be accepted.
- Items not meeting the specified criteria will be returned to the customer with no refund issued.
- Unauthorized orders returned to us will be directed back to the customer. We do not accept returns purchased on other sites.
- For damaged or faulty items, please contact us at info@scarlettgasque.com.
How to Return/Exchange Items
- Please use our RETURNS portal to start your return or exchange process.
*Please note the prepaid return labels are for US customers only. If returning outside the US please send your parcel to the address below. You are responsible for all shipping charges for returns and may be charged a restocking fee.
If you need assistance with your return, contact us at info@scarlettgasque.com.
Return Address
All returns should be sent to:
Scarlett Gasque
700 Penhorn Ave Suite #3
Secaucus, NJ 07094
Taxes and Duties
You are required to pay duties and import taxes on your order, if purchased outside the US. These fees must be paid for your order to clear customs and be released for delivery.
You will be contacted directly with instructions on how to complete the payment. In some cases, additional documentation, such as passport information, may be requested.
Please note that delays in completing the payment may result in delivery delays, which are beyond Scarlett Gasque's control. Unfortunately, we cannot provide specific cost or timing estimates, as these vary by country.
For further details, we recommend reaching out to your local postal service or customs authority.
Gift Card Policy
- Gift cards do not expire and can be used for any product on the Scarlett Gasque website.
- Gift cards cannot be refunded as cash.
- If you return items purchased with a gift card, the refund will be issued as gift card credit, which can be used for future purchases.
- Items purchased with a gift card can be exchanged for an alternative size.